Returns and Refund Policy
At Shafiq Marble House, we take pride in delivering premium marble products crafted with precision and care. We strive to ensure that every piece meets your expectations. However, we understand that sometimes issues may arise, and we are here to help. Please read our policy below to understand how we handle returns and refunds.
1. Returns Policy
Since our products are custom-made and tailored to your specific requirements, we generally do not accept returns unless there is a defect in craftsmanship or damage during shipping.
Eligibility for Returns:
The product is damaged during transit.
The product has a manufacturing defect.
The product does not match the agreed-upon specifications.
Non-Returnable Items:
Custom-designed marble products that meet the agreed specifications.
Products that have been installed or used.
Return Process:
Contact us within 7 days of receiving the product to report the issue.
Provide clear photos or videos of the damaged or defective product.
Once approved, we will provide instructions for returning the product.
The product must be returned in its original packaging to ensure safe transit.
2. Refund Policy
If your return is approved, we will process your refund within 7-10 business days.
Refund Options:
Full Refund: If the product is defective or damaged, we will issue a full refund, including shipping costs.
Partial Refund: If the issue is minor and can be resolved without a return, we may offer a partial refund.
Replacement: If you prefer, we can replace the defective or damaged product at no additional cost.
Non-Refundable Items:
Custom orders that meet the agreed specifications.
Shipping costs for returns not due to our error.
3. Shipping for Returns
If the return is due to our error (e.g., defective or damaged product), we will cover the return shipping costs.
If the return is due to a change of mind or incorrect order by the customer, the customer is responsible for return shipping costs.
4. How to Initiate a Return or Refund
To initiate a return or refund, please follow these steps:
Contact our customer support team at [email protected] or +92-3007040237
Provide your order number, photos/videos of the issue, and a detailed description of the problem.
Once approved, follow the instructions provided by our team to return the product.
5. Contact Us
If you have any questions about our Returns and Refund Policy, please contact us:
Email: [email protected]
Phone: +92-3007040237
6. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date.